Privacy policy
This notice explains what personal information Royal Foam Ghana Limited (“Royal Foam”, “we”) collects through royalfoamgh.com, how we use it and the choices you have.
Who we are
Royal Foam Ghana Limited, Asokore Mampong, Kumasi, Ghana. Email info@royalfoamgh.com, phone 020 227 1000.
What we collect
- Orders: your name, phone number, email address, delivery address, the products you order and any notes you add.
- Messages and quote requests: the details you enter in our contact and business forms.
- Accounts: if you create an account, your login details and order history.
- Newsletter: if you tick the box at checkout to receive emails, your email address and subscription preferences.
- Phone and WhatsApp: when you call or message us, we receive your number and what you tell us. WhatsApp is run by WhatsApp LLC under its own privacy policy.
- Website use: cookies and similar technologies, described below.
We do not collect card details on this website. Card payment is not available online.
How we use it
- To process, confirm, deliver and support your orders, including calling you about delivery.
- To reply to your messages and quote requests.
- To keep records required for accounting and the law.
- To send marketing emails, only if you have agreed. You can unsubscribe at any time using the link in each email.
- To understand how the website is used and to measure our advertising.
Cookies and similar technologies
- Essential cookies keep your cart and checkout working and keep you signed in.
- Advertising measurement: we use the Meta (Facebook) pixel to measure visits and purchases from our adverts. Meta may set its own cookies. You can manage ad preferences in your Meta account settings.
- Site statistics help us see which pages are used.
You can block or delete cookies in your browser settings. If you block essential cookies, the cart and checkout may not work.
Who we share it with
We share your information only where needed: with the people and services that help us deliver your order, run this website, send emails and measure advertising, or when the law requires it. We do not sell your personal information.
How long we keep it
We keep order records for as long as needed for your order, warranty support, accounting and legal requirements. We keep messages for as long as needed to deal with your enquiry.
Your rights
Under Ghana’s Data Protection Act, 2012 (Act 843), you can ask to see the personal information we hold about you and ask us to correct or delete it. Email info@royalfoamgh.com or call 020 227 1000.
Changes to this notice
We may update this notice. The date at the top shows when it last changed.
