Help and FAQ
Answers about ordering, delivery, payment, returns and warranty. Can’t find what you need? Call or WhatsApp us on 020 227 1000.
How ordering works
- Choose your product. Pick the size and options, then select Add to cart. Some items, such as sofas and bedding sets, are priced on request: tap Ask for price on WhatsApp and we will reply with prices and sizes.
- Check out. Enter your name, phone number and delivery address. We need a phone number because we call every customer before delivery.
- We call you. Our team calls to confirm your order, the delivery fee and the delivery date.
- Pay and receive. Pay on delivery, or pay before dispatch by bank or Mobile Money transfer.
Delivery
Royal Foam delivers across Ghana, including Accra, Kumasi, Tema, Takoradi, Cape Coast, Tamale, Kasoa, Ho, Sunyani and Koforidua.
How long delivery takes
- Accra: usually 1–2 business days
- Other locations: usually 2–3 business days
- Custom orders: based on the production schedule
Timing can also depend on the product, the size of the order and any installation needed. We always tell you the expected delivery date before dispatch.
Delivery fee
The delivery fee depends on where you are and what you order, so it is not added at checkout. Our team confirms the fee with you by phone before dispatch.
Hotels, schools and large orders
For large furniture orders, hotel projects, institutions and corporate orders, our logistics team arranges delivery and setup directly with you. Request a business quote.
Payment
When you order on this website
- Pay on delivery in cash or by Mobile Money when your order arrives.
- Bank or Mobile Money transfer before dispatch. After confirming your order, our team sends you the payment details. Please confirm the details with us on 020 227 1000 before you transfer.
Card payment is not available on the website yet.
When you buy through our sales team
Our sales team also accepts debit and credit cards, cash and corporate purchase orders. Call 020 227 1000 to arrange.
Receipts
You receive a receipt once payment is confirmed. Depending on how you bought, it may come as a printed receipt at the showroom, a WhatsApp confirmation, an SMS, an email invoice or a website order confirmation. If you lose your receipt, contact us with your full name, phone number and order date and we will find your purchase.
Returns
If your item arrives damaged, faulty or incorrect, contact us within 48 hours of delivery.
- Contact our customer support by phone, WhatsApp or email.
- Give us your order details.
- Send photos of the product if we ask for them.
- Our team will review the case and guide you through the next steps.
Please note:
- Products must be in their original condition.
- Custom-made items may not qualify for return.
- Used mattresses and bedding may not be returnable for hygiene reasons.
- Approved returns may be replaced, repaired or given store credit, depending on the situation.
Warranty
Selected Royal Foam mattresses and furniture come with warranty cover against manufacturing defects. Terms depend on the product category, the materials and how the product is used.
Ask our team which warranty applies to your product before you buy, and keep your receipt.
Custom sizes and made-to-order
We make products to fit your space for homes, hotels, apartments, hostels and institutions. We can customise:
- Mattress dimensions
- Bed frames and headboards
- Sofa sets and upholstery fabrics
- Furniture finishing
Not sure which size you need? Measure the inside of your bed frame (length and width) and send the measurements to us on WhatsApp. We will match it to a King, Large or Queen mattress, or quote a custom size.
Frequently asked questions
Will I receive the same product I see in the picture?
Yes. The products shown are real Royal Foam products. Small differences in colour or finish can happen because of lighting, screen settings, fabric batches or handcrafted details. For custom-made items, the dimensions, fabric and finish are agreed with our sales team before production.
What if an item is out of stock?
Many products are restocked regularly. If an item is unavailable, contact our sales team: you can reserve upcoming stock, ask for an alternative or place a preorder for manufacturing.
Where can I find my receipt?
See Receipts above. If you have lost it, contact us with your full name, phone number and order date.
How long does delivery take?
Usually 1–2 business days in Accra and 2–3 business days elsewhere. Custom orders depend on the production schedule. Delivery details.
How much is delivery?
It depends on your location and order. We confirm the fee by phone before dispatch.
Which payment methods do you accept?
On the website: pay on delivery (cash or Mobile Money), or bank or Mobile Money transfer before dispatch. Through our sales team: also cards, cash and corporate purchase orders. Payment details.
Do your mattresses come with a warranty?
Selected mattresses and furniture are covered against manufacturing defects. Ask us for the terms for your product before you buy.
Can I see the products before I buy?
Yes. Visit our showroom at Asokore Mampong, Kumasi. Please call 020 227 1000 before you visit. Showroom details.
How can I contact Royal Foam?
Call or WhatsApp 020 227 1000, email info@royalfoamgh.com, or visit our Kumasi showroom. We can help with orders, product questions, delivery updates, warranty support and custom requests.
Still have a question?
Our team will help you choose, order and arrange delivery.
