OUR STORES

VISIT OUR NEW
SHOWROOM IN KUMASI

Asokore Mampong, 
Kummasi, Ghana.

See More About
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes. At Royal Foam Ghana Limited, we ensure that every product displayed on our website and social media platforms accurately represents the actual product you will receive.

Our mattresses, beds, sofas, pillows, and furniture are photographed professionally to reflect their real design, quality, color, and finishing. However, slight differences may occur due to lighting, screen display settings, fabric batches, or handcrafted finishing details.

For custom-made furniture or special orders, dimensions, fabric colors, and finishing can be tailored to your preference after confirmation with our sales team.

Royal Foam is committed to delivering premium comfort products that meet the highest quality standards in Ghana.

Where can I view my sales receipt?

Your sales receipt is provided immediately after payment confirmation.

Depending on your purchase method, you may receive your receipt through:

  • Printed receipt at our showroom
  • WhatsApp confirmation
  • SMS notification
  • Email invoice
  • Website order confirmation

If you misplaced your receipt, simply contact our customer service team with your:

  • Full name
  • Phone number
  • Order date

Our support team will assist you in retrieving your purchase information quickly.

How can I return an item?

Customer satisfaction is very important to Royal Foam Ghana Limited.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours after delivery for assistance.

To request a return:

  1. Contact customer support
  2. Provide your order details
  3. Share photos of the product if necessary
  4. Our team will review and guide you through the process

Please note:

  • Products must remain in original condition
  • Custom-made items may not qualify for return
  • Used mattresses or bedding products may not be returnable for hygiene reasons

Approved returns may qualify for replacement, repair, or store credit depending on the situation.

Will you restock items indicated as “out of stock?”

Yes. Many Royal Foam products are regularly restocked based on customer demand and production schedules.

If an item is currently unavailable, you can:

  • Contact our sales team
  • Reserve upcoming stock
  • Request alternative recommendations
  • Place a preorder for manufacturing

Our production and supply teams work continuously to ensure that popular mattresses, beds, sofas, and furniture remain available nationwide.

Where can I ship my order?

Royal Foam Ghana Limited delivers products across Ghana.

We currently support deliveries to locations including:

  • Accra
  • Kumasi
  • Tema
  • Takoradi
  • Cape Coast
  • Tamale
  • Kasoa
  • Ho
  • Sunyani
  • Koforidua
  • And many more locations nationwide

Delivery timelines may vary depending on:

  • Product type
  • Order volume
  • Customer location
  • Installation requirements

For large furniture, hotel projects, institutions, and corporate orders, our logistics team will coordinate delivery and setup directly with you.

Do you offer custom furniture and mattress sizes?

Yes. Royal Foam specializes in customized sleep and furniture solutions for homes, hotels, apartments, hostels, and institutions.

We can customize:

  • Mattress dimensions
  • Bed frames
  • Sofa sets
  • Upholstery fabrics
  • Headboards
  • Furniture finishing

Our design and production team works closely with customers to ensure every product fits perfectly within your space and comfort requirements.

How long does delivery take?

Delivery time depends on your location and the type of product ordered.

Estimated timelines:

  • Accra deliveries: 1–2 business days
  • Outside our stores area : 2–3 business days
  • Custom orders: Based on production schedule

Our team will always communicate estimated delivery dates before dispatch.

What payment methods do you accept?

Royal Foam Ghana Limited accepts multiple secure payment options including:

  • Mobile Money
  • Bank Transfer
  • Debit/Credit Cards
  • Cash Payments
  • Corporate Purchase Orders

Payment details are provided during checkout or through our sales representatives.

Do your mattresses come with warranty coverage?

Yes. Selected Royal Foam mattresses and furniture products come with warranty coverage against manufacturing defects.

Warranty terms may vary depending on:

  • Product category
  • Material type
  • Usage conditions

Our team will explain the applicable warranty during purchase.

How can I contact Royal Foam customer support?

You can contact Royal Foam Ghana Limited through:

  • Phone calls
  • WhatsApp
  • Email
  • Social media platforms
  • Physical showroom visits

Our customer care team is available to assist with:

  • Orders
  • Product inquiries
  • Delivery updates
  • Warranty support
  • Custom requests

We are committed to providing excellent customer service and premium comfort solutions across Ghana.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS